By leveraging Tomorrow.io’s global resilience platform, Shipt is innovating against disruptive extreme weather events to achieve operational excellence.
Boston, (May 20, 2024) – Shipt, the retail technology company that connects customers to delightful delivery, and Tomorrow.io, the world’s leading weather intelligence platform, today shared the impressive results of their collaboration, achieving a 10.4% reduction in fulfillment time for orders most impacted by weather. This significant improvement underscores the transformative impact of integrating weather intelligence and automation within the on-demand delivery industry, leading to enhanced customer satisfaction, increased efficiency, and substantial business value.
A Strategic Partnership Driving Efficiency and Customer Satisfaction:
Shipt and Tomorrow.io have partnered for nearly six years, working together to develop innovative solutions that address the challenges posed by weather on delivery operations. In the past year, the focus has shifted towards automating many of the resiliency programs built on the Tomorrow.io platform. This automation empowers Shipt to access critical weather insights and protocols across their geographically diverse operation, leading to enhanced efficiency and a superior customer experience.
“Shipt has set a new standard in the on-demand delivery industry by leveraging our resilience platform to navigate the challenges posed by extreme weather,” said Itai Zlotnik, Co-Founder and Chief Customer Officer at Tomorrow.io. “By integrating our platform, Shipt has achieved impressive gains in conversion rates and fulfillment times, demonstrating how advanced weather insights can drive significant operational improvements and elevate customer satisfaction.”
Reducing Fulfillment Time and Improving the Customer Experience:
The 10.4% reduction in fulfillment time for orders most impacted by weather translates to stronger customer loyalty, earning opportunities for Shoppers and Drivers, as well as incremental sales for retailers. This is possible by leveraging Tomorrow.io’s weather intelligence to:
- Develop Hyper-Local Insights: Utilize thousands of monitoring points to better understand exactly where and when weather is likely to impact operations.
- Proactively Manage Capacity: Anticipate demand surges due to weather events and adjust supply planning accordingly, ensuring sufficient capacity to fulfill orders without compromising service levels.
- Proactive Customer Communication: Keep customers informed about potential weather-related delays, enhancing transparency and managing expectations.
Automation as a Key Driver of Success:
Automating weather-driven operational adjustments has been a crucial factor in Shipt’s success. By leveraging Tomorrow.io’s platform, Shipt has built tools and processes that:
- Fast-Track Decision Making: Across more than 5,000 cities, automatically convert weather insights into recommended operational outcomes.
- Optimize Delivery Window Availability: Dynamically adjust delivery windows based on real-time and forecasted weather conditions, ensuring customers have access to convenient delivery options while maintaining operational efficiency and safety.
- Minimize Disruptions and Delays: Implement proactive measures, such as incentive bonuses, to mitigate potential weather-related disruptions and ensure timely order fulfillment.
About Shipt
Through easy-to-use technology and a network of workers who love to go above and beyond, Shipt connects personal shopping and delivery to 80% of households in more than 5,000 U.S. cities. Shipt’s app and website offer consumers access to a variety of stores and product categories including fresh foods, household essentials, wellness products, office and pet supplies. Shipt also helps power deliveries for retailers on orders placed on their own websites by leveraging Shipt Driven, a delivery-only last-mile offering. Shoppers and drivers on the Shipt platform are known for reliability and going above and beyond, including communicating in real time about preferences and substitutions.
Shipt is an independently operated, wholly owned subsidiary of Target Corp. Founded and headquartered in Birmingham, Alabama, Shipt also maintains an office in San Francisco. For more information, visit Shipt’s Newsroom.
About Tomorrow.io
Tomorrow.io is the world’s leading resilience platform, empowering organizations to thrive in the face of increasing climate volatility. Supercharged by next-generation space technology, advanced AI, and proprietary modeling capabilities, Tomorrow.io enables businesses and governments to proactively mitigate weather-related risks, ensure operational continuity, and drive critical decision-making. Global leaders, including JetBlue, Fox Sports, Uber and governments around the world rely on Tomorrow.io’s Resilience Platform to transform weather forecasts into actionable insights, protecting assets, streamlining operations, and safeguarding communities. Join the resilience revolution at www.tomorrow.io.Â
